• Know how to effectively manage office technology, staff, and the environment as a whole
• Develop creative approaches when managing tasks, teams, and individuals
• Learn best practices for streamlining office processes and workflow.
• Develop office procedures, tools, and office strategies to enhance work productivity
• Manage a network of working relationships and manage various stakeholders
• Employ efficient tactics to communicate and solve problems
• Learn the use of professional business writing and written communication
• Explore different time management tools and techniques
• Understand your responsibilities and role in corporate meetings
• Comprehend the basic finance systems used in office and budget management
• Know fundamental procurement processes
• Learn assets management strategy
• Manage the performance of various administrative staff
• Develop resilience and the ability to manage stress in a challenging environment

Target Audience:

This course is suitable for individuals responsible for the managing and organizing of an office environment. All levels of administrative professionals including executives, secretaries, Office Managers, Administration Managers, Supervisors, Admin support staff, personal assistants, professionals reporting to the management, and all those who want to gain knowledge on administration and office management.

MODULE 1: Office Management: Fundamentals

• Managing role expectations
• Necessary Skills of an effective office manager
• Common misconceptions of office management
• Principles of management
• Causes of office management failure
• Importance of Office Managers in today’s organizations

MODULE 2: Office Managers Responsibilities

• Managing and Maintaining the Office Premises
• Health and safety
• Safeguarding equipment
• Space management
• Managing Supplies and Materials
• Managing Technology
• Resources Utilization
• Efficient use of manpower
• Emergency Contact

MODULE 3: Office Operations Skills

• Presenting Data
• Meeting management
• Business reports
• Project management
• Professional development objectives
• Work Impact evaluation
• Event Planning core Skills
• Office Policies and Procedures
• Office Compliance and Audits
• Applying assertiveness and its importance

Module 4: Customer Service Skills

• Customer service etiquette
• Welcoming visitors
• Reception Skills
• Receiving post and deliveries
• Handling with telephone calls
• Sounding confident and helpful
• Dealing with difficult customers
• Dealing with customer complaints
• External Communications
• Public relations

Module 5: Interpersonal Skills in Office Management

• Multi-Tasking and Effective Time Management
• Effective Team Building Skills
• Dealing with Pressure and Stress
• Essential Negotiation Skills
• Systematic Process Thinking
• Analyzing potential solutions
• Making plans and Managing priorities
• Setting SMART goalsand objectives
• Tackling the productivity blockers

Module 6: People Management

• People management: Knowing strengths and limitations
• Understanding workplace dynamics
• Developing your team
• Monitoring and encouraging high performance
• Managing emotions and Positive EQ for workplace effectiveness
• Managing conflicting priorities
• Dealing with Difficult People and workplace conflict
• Managing disagreements and developing trust
• Importance of delegation

Module 7: Communication Skills

• Communication skills
• Impact of effective communication
• Active and empathetic listening skills
• Questioning skills
• Business writing
• Writing professional letters, memos, and e-mail
• Keep your messages organized, short and simple
• Phrases and Words use in letters
• Purposes and Types of Report
• Report Writing Process and Structure

Module 8: Data and Records Management

• Filing and records management
• Filing methods and types
• Record Retention Program
• Information and Data management
• Privacy and security
• Data Protection
• Digitalization of Documents
• Records Management Systems

MODULE 9: Meetings Management

• Importance of an agenda
• Types of meetings
• Organizing a meeting
• Facilitating a meeting
• Meeting effectiveness
• Handling hurdles during meetings
• Minute taking styles
• Minute publishing styles
• Preparing Action Plans

Module 10: Office Finances and Procurement Functions

• Handling petty cash
• Different types of financial documents
• Spending and Monitoring department budget
• Procurement Management
• Procurement Process and Policy
• Asset Management and Tracking
• Maintaining Register and expenses