Duration : 01 days
Course Overview:
Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI. On the other hand, conflict can be transformed into profit if it is looked at as an opportunity.
If leaders use conflicts to develop their teams in the right way, they can empower their workforce with new levels of confidence and spirit. This energy is a competitive advantage that few organizations can effectively harness and those who are successful could see huge benefits to their bottom line.
This highly interactive training program will educate you to lead teams through conflicts thoughtfully and effectively, with the use of roleplays and group discussions. As a leader, managing conflicts successfully will give you the confidence to handle any serious workplace issue constructively and positively.
Course Objective:
By the end of the course, participants will be able to:
- Learn about instinctive leadership responses to conflict
- Address any human conflict subtleties in your workplace
- Identify the difference between task conflicts, resource conflicts, and personality conflicts
- Study the CRIP model to unravel the conflict-management challenge
- Detect any purely hierarchal conflicts
- Build your adaptive leadership skillsto lead people out of conflict
- Overcome the conflict escalation in your organization
Target Audience:
- Managers
- Supervisors
- Team Leaders
- Professionals who want to learn more about conflict resolution
- All HRM professionals
- Professionals of any background struggling to handle conflicts at work
- Students still in school or about to enter a professional space
- Anyone who has difficulties in facing or handling conflicts
Course Outline:
Module 1: Conflict Resolution Primer
- Is conflict good or bad?
- Potential benefits of conflict
- The costs of conflict
- Is this a conflict? Definition of workplace conflict
Module 2: Conflict Anatomy
- Conflict Management process
- Possible conflict outcomes
- Conflict mitigation strategies
- Conflict management styles
- Find out your conflict resolution style
Module 3: The Language of conflict resolution
- The six conflict resolution language fundamentals
- Turn opinions into facts
- Talk future not past
Module 4: The Conflict Resolution Process
- The conflict resolution process
- The conflict resolution process skill practice activity
- Moving to resolution
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