Course Details


Emotional Intelligence
Emotional Intelligence

Duration : 01 Day

Course Overview: 

Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.

This highly interactive training program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.


Course Objective: 

By the end of the course, participants will be able to:

⦁ Explain the link between EI and performance
⦁ Identify their personal and social competence scores
⦁ Develop their ‘personal competence’ to optimize professional success
⦁ Apply the EI blueprint for continuous improvement

Target Audience:

⦁ Individuals
⦁ Business Professionals
⦁ Managers/Project Managers
⦁ Business Development Managers

Course Outline:

Module 1: An Emotional Intelligence Primer

⦁ Opening activity – Importance of emotional intelligence.
⦁ What is emotional intelligence
⦁ Daniel Goleman’s Emotional Intelligence Framework.
⦁ How Emotionally Intelligent are you? – Self-Assessment.

Module 2: Self-Awareness:

⦁ Emotional Intelligence and Knowing yourself.
⦁ Feelings, Moods, and Emotions.
⦁ The Language of Emotions.
⦁ Knowing your strengths and weaknesses.

Module 3: Self-Management

⦁ “Manage This” – Activity – Creating positive brain connections.
⦁ Strategies/techniques for effectively regulating your emotions.
⦁ Lessons from the wizard of Oz.
⦁ Self-Management techniques.

Module 4: Self-Motivation

⦁ What motivates us? – Activity.
⦁ Setting goals and having a plan as a motivator.
⦁ Finding Intrinsic Motivation.
⦁ Getting in “The Flow”.

Module 5: Empathy

⦁ What is Empathy?
⦁ Empathy and sensing what others feel – skill practice activity
⦁ Emotional intelligence in Conflict Resolution
⦁ Active empathetic listening

Module 6: Relationship Management

⦁ Getting the change, you want – Practice activities (Push/Pull, Change plan)
⦁ The building blocks for managing relationships
⦁ Emotional Intelligence in Leadership

Module 7: Emotional Intelligence in Decision Making

⦁ Considering rational & emotional factors for enhanced decision making.
⦁ Recognizing and managing biases for unbiased decision making.
⦁ How managing emotions & staying rational is crucial for effective decision making.
⦁ How emotional intelligence improves decision quality and outcomes.

Module 8: Resilience & Cultural, Contextual Considerations in Emotional Intelligence

⦁ Understand resilience & emotional intelligence.
⦁ Applying emotional intelligence in resilience building.
⦁ Understanding diverse emotional expressions.
⦁ Ten habits of emotionally intelligent people.

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